At GroVia®, we stand behind our products 100%.We cover all manufacturing defects on GroVia products for one full year from the date of purchase. The warranty is extended to the original owner of a product with a receipt showing purchase from an authorized GroVia® retailer.
Failure to follow care instructions. Includes, but is not limited to, the following:
The GroVia Warranty DOES NOT cover leaking, diaper odor, normal wear & tear, natural fiber wear holes, pilling, snags or shrinkage.
For repairs for products outside the warranty program, there are many resources that can be found through online forums, who will do repairs for a small fee. Please see our Returns & Exchanges Policy for further details.
The Unders by GroVia warranty covers any manufacturing defects for 30 days from the date of purchase from an authorized GroVia Retailer. Original receipts are required for warranty review.
Items covered as manufacturing defects include:
Items not covered by the warranty may include:
Canadian warranty claims should follow the same process and guidelines as US claims (see above), with the exception of the following:
If the product is found to be defective within 90 days of the purchase date, we will reimburse your postage cost with a product of our discretion of equal or more value than the postage cost you incurred. Inflated shipping costs will not be accepted. Please use the least expensive mailing option.
