Dear Rachael,
Thank you so much for providing this valuable feedback. Yes, we are experiencing a major delay/shortage due to the pandemic and supply chains for our Ingeo material that is used in our BioSoakers. We could have opted for a less environmentally option for BioSoakers, but we feel too strongly about quality to do that.
So, sadly this has meant a many-month wait for them to be back in stock. :-( We're so sorry to disappoint our GroVia Families and please know we are doing the best we can to navigate this post-pandemic world we are living in.
P.S. We have done away with telephone support, but offer support through our customer service team who replies within 48 hours 5 days/week and online chat on our website. You can also message us on Facebook. We love to chat with our customers!
